AUZ Care values feedback and is committed to resolving complaints fairly, promptly and respectfully.
Participants, families, carers and representatives are encouraged to raise concerns without fear of retribution or disadvantage. Feedback helps us improve our services and outcomes.
Our Complaints Handling Policy explains:
•how to make a complaint
•how complaints are acknowledged, assessed and resolved
•expected timeframes for response
•external escalation options including the NDIS Quality and Safeguards Commission
Complaints can be made verbally or in writing and will be handled confidentially.